Smart Dispatch
Automatically assign orders using intelligent rules like rider proximity, workload, FIFO and more.
Product
The Complete Delivery Operations Platform for Restaurant Brands
Unify dispatch, riders, tracking, cash reconciliation and analytics in one powerful platform — built for multi-branch restaurant brands.
- Built for restaurants
- Multi-branch
- Smart dispatch
- Riders & cash
Rider Desk
Operations Center
1,248
Orders
892
Assigned
286
In Delivery
95%
On Time
Branch Performance
Karachi14 active₨ 182k
Lahore9 active₨ 118k
Islamabad5 active₨ 64k
Rider Status
Ali R.
In Delivery
Hamza K.
Assigned
Saad M.
Returning
Bilal A.
Idle
Today's Orders+12.4%
9 AM1 PM5 PM9 PM
Cash Reconciliation
Expected₨ 364,000
Collected₨ 361,200
99.2% collected
Live Activity
#RD-7824Delivered
#RD-7823In Delivery
#RD-7822Assigned
Platform overview
Everything You Need to Run Delivery Operations
Rider Desk brings together the tools, workflows and insights to manage your delivery operations end-to-end — designed for multi-branch restaurant brands.
Live Tracking
Real-time rider location and delivery status across all branches.
Rider Management
Profiles, attendance, performance, documents and incentives.
Cash Reconciliation
Digital wallet and COD management with automatic reconciliation.
Customer Experience
Keep customers informed with real-time updates and branded tracking.
Analytics & Reports
Actionable insights to improve efficiency and grow your business.
How it works
A Connected Platform for Seamless Delivery Operations
Rider Desk unifies your entire delivery workflow — from orders to customers — in one powerful platform.
Orders from All Channels
- POS Systems
- Online Ordering
- Customer Apps
Engine
Rider Desk Dispatch Engine
One queue for every branch. Rules assign the rider, then status, cash and customer updates stay on the same order.
Riders
Assigned with the next trip already on their phone.
Live Tracking
Managers and guests see the same progress.
Cash & COD
Collected cash lands in the rider wallet.
Customers
ETAs and status without calling the store.
Analytics
Branch and rider performance after every service.
Smart dispatch
Faster, Smarter Order Assignment
Automatically assign orders using intelligent rules like rider proximity, workload, FIFO and more. Easily handle exceptions with manual override and full control.
- ✓Proximity and rider availability
- ✓Branch radius and workload
- ✓FIFO and current trips
- ✓Manual override and reassigning
Suggested assignment
#RD-7824
Ali Raza
1.2 km
8 min
ETA: 8 min
1.2 km
- Proximity
- FIFO
- Branch radius
- Workload
#RD-7824
On the way · Ali Raza
ETA 12 min
Live tracking & visibility
Real-Time Tracking Across All Branches
Get complete visibility of all delivery operations with live rider tracking, live ETAs and delivery status updates — across all your branches.
- ✓Live rider locations on one map
- ✓ETAs that update as the rider moves
- ✓Branch-level view for head office
- ✓Customer tracking in your own app
Rider management
A Happier, More Productive Rider Fleet
Manage your entire rider fleet with detailed profiles, attendance, performance metrics and incentives.
- ✓Rider profiles and documents
- ✓Attendance and shift visibility
- ✓Performance tracking
- ✓Incentives and rewards
A
Ali Raza
On duty
- Trips
- 12 trips
- Rating
- 4.8
- Earned
- Rs. 4,850
Cash & COD control
Complete Control Over Cash Reconciliation
Track COD collected, rider wallets and pending deposits in one ledger. Set branch limits, prompt deposits, and close the cash day without a notebook.
- Cash collected
- Rs. 32,450
- Wallet balance
- Rs. 27,800
- Pending deposits
- Rs. 550
| Rider | Collected | Wallet | Pending |
|---|---|---|---|
| Ali Raza | Rs. 12,400 | Rs. 11,200 | Rs. 200 |
| Bilal Khan | Rs. 8,150 | Rs. 7,900 | Rs. 150 |
| Ahmed Ali | Rs. 6,400 | Rs. 6,200 | Rs. 100 |
| Usman Ali | Rs. 5,500 | Rs. 2,500 | Rs. 100 |
- ✓Full visibility of rider cash
- ✓COD collected in real time
- ✓Digital wallet and ledger
- ✓Automatic reconciliation
- ✓Branch-wise reports
Analytics & reports
Insights to Drive Better Decisions
See your entire delivery operation — rider performance, delivery times and branch health — in one place.
- ✓Live operational dashboards
- ✓Rider and branch performance
- ✓Delivery time and efficiency
- ✓Export and scheduled reports
Orders today
1,248
Orders by Branch
Current month breakdown
926946230
92
Gulberg
74
DHA
61
Johar
48
Cantt
Integrations
Works with Your Existing Systems
Rider Desk easily integrates with your POS systems, ordering systems, customer apps and more.
- POS Systems
- Online Ordering
- Customer Apps
- Payments
- Maps
- SMS
- APIs & Webhooks
Security & reliability
Built for Enterprise-Grade Reliability
Access follows the job. Cash, assignments and incidents stay as records the next shift can trust.
Secure cloud hosting
The operations portal runs as a managed deployment, not a laptop in the branch.
Encryption in transit
Portal and integration traffic is protected on the way between your systems and Rider Desk.
Backups
Ledgers and order history are backed up so a bad night is not lost.
Role-based access
Riders, branch managers and head office do not share one login.
Audit logs
Assignments, cash movement and incident notes stay reviewable.
99.9% uptime target
The dispatch screen is built to stay up through the dinner rush.
Get started
Ready to See Rider Desk in Action?
Get a personalized demo and see how Rider Desk can help you streamline your delivery operations and grow your business.