Tired of Late Deliveries, Lost Riders, and Unhappy Customers?
Managing deliveries shouldn’t feel like chaos. Rider Desk helps you track riders, assign orders smartly, and ensure on-time deliveries — all from one platform.
We Understand the Challenges of Delivery Operations
If any of these sound familiar, your delivery operations needs a fix — fast.
Late or Misassigned Deliveries
Orders are assigned late or to the wrong rider, causing delays, extra mileage, and angry customers.
No Real-Time Rider Visibility
You can’t see where riders are or what they’re doing, which leads to repeated calls, confusion, and missed pickups.
Cash Handling Issues
Inconsistent cash deposits, and no clear ledger make financial reconciliation slow and error-prone.
No Structured Incident Reporting
Rider accidents, phone snatching, or issues often go undocumented, leading to poor follow-up and accountability gaps.
No Actionable Performance Insights
Lack of granular data makes it impossible to spot bottlenecks, optimize routes, or measure rider efficiency.
How Rider Desk Streamlined, Domino’s Pakistan Delivery Operations
Simplifying rider management, improving visibility, and ensuring on-time deliveries across 77 branches.
Smart Auto-Assignment
Automatically matches orders to the best rider (proximity + FIFO + configurable branch radius). Reduces delays and wrong assignments.
Real-Time GPS Tracking & Status
Live location updates, away detection, and offline alerts give managers instant visibility — reduce phone calls and guesswork.
Integrated Wallet & Cash Ledger
Track rider cash in real time, set branch cash limits, prompt deposits, and maintain a full transaction ledger for reconciliation.
Incident Reporting & Comments
Branch managers can log incidents (accidents, phone snatched, rider issues) directly in the portal with reasons.
Analytics & Branch Reports
Branch-level and rider-level reports — exportable for audits and ops improvements.
Dashboard & Mobile Experience
Beautifully designed for administrators and riders
Real-time fleet overview & control
Advanced analytics & business intelligence
Comprehensive order management
Performance tracking & optimization
GPS navigation & route optimization
Instant notifications & updates
Digital delivery confirmation
Earnings & performance tracking
Frequently Asked Questions
Is Rider Desk a fixed SaaS product or a customizable solution?
Rider Desk is built on a scalable SaaS framework and tailored through detailed business analysis to meet each client’s unique operational needs. Every implementation is customized to your business, not a one-size-fits-all subscription.
Does Rider Desk integrate with our existing POS or order management system?
Yes. Rider Desk integrates seamlessly with your current systems. Our technical team manages the complete integration process so your operations continue without disruption.
Can customers track their riders in real time?
Yes. A live rider-tracking module can be integrated into your existing customer application, allowing customers to view real-time delivery progress with complete transparency.
How is setup and onboarding handled?
Our team manages the entire process from requirement gathering and implementation to deployment and user training, ensuring a smooth and structured rollout across all branches.
What is the pricing model for Rider Desk?
Pricing is determined after a detailed business analysis. We provide a tailored quotation based on your operational requirements, which typically includes implementation and long-term maintenance to ensure sustained performance.
Do you provide technical support and maintenance after deployment?
Yes. We believe in long-term partnerships. Our team provides ongoing maintenance, updates, and dedicated support to ensure continuous improvement and system reliability.
Is Rider Desk a white-label solution?
Yes. Rider Desk can be fully customized and branded to align with your business identity and operational requirements.
Do you offer a demo or consultation before implementation?
Yes. We offer a guided demo and consultation session to understand your operational challenges and demonstrate how Rider Desk can address them effectively.
What technologies power Rider Desk?
Rider Desk is built using a modern and scalable technology stack designed to handle multi-branch delivery operations efficiently.
The backend is developed in Laravel with a multi-tenancy architecture, where each branch operates on its own dedicated database while sharing a common source code base. This ensures data isolation, simplified maintenance, and instant reflection of updates across all tenants.
For the mobile application, we use Android Kotlin integrated with Google Maps SDK to enable real-time rider tracking and route visualization.
To manage real-time notifications and updates, we use a combination of Firebase Cloud Messaging (FCM) and Pusher.
Data synchronization and API communication between branch manager portals & the mobile app are handled securely via RESTful APIs.
Tech Stack Overview:
- Backend:Laravel (PHP), Multi-tenancy architecture
- Frontend (Mobile):Android (Java/Kotlin)
- Database:MySQL (per-tenant isolation)
- Real-time Communication:Firebase Cloud Messaging, Pusher
- Mapping & Tracking:Google Maps SDK
- Hosting & Infrastructure:AWS EC2 T3 large
- Version Control & CI/CD:GitHub
Ready to streamline your deliveries? Sign up today.
Send us a Message
info@planet01.net
Phone
+92 3417847612