- System uptime
- 99.5%
Broadway Pizza’s Rider Desk deployment is built for a brand with more than one dining room and one shared promise time.
The work is straightforward to describe and hard to do by hand. Each branch needs its own queue. Head office still needs to know which outlet is late, which riders are out, and whether the system itself is up. Rider Desk is the screen for that.
System uptime on this program is reported at 99.5%. The point of that number is practical: a dispatch tool that is down at dinner is not a dispatch tool.
Platform-wide, Rider Desk connects 77+ branches, manages 500+ active riders, and has processed 3M+ deliveries, with a 95% on-time delivery rate across the operation. Those are network figures, not a claim that every one of them belongs to a single brand.