Project Overview
KIOSK is an innovative marketplace designed to connect customers with skilled technicians for various jobs, including electricians, plumbers, beauticians, and more. With a user-friendly portal, KIOSK allows customers to find and hire professionals with just one click. Planet01 developed two dedicated applications—one for customers and another for agents—streamlining the entire process from job request to completion.
The Challenge
KIOSK aimed to create a seamless platform that simplifies the process of finding and hiring technicians. The challenge was to develop an efficient system that manages both customer requests and agent assignments while ensuring a smooth user experience. Additionally, the platform needed to incorporate a vetting and verification process for agents, making sure that only qualified professionals are available to customers.
Our Solution
Planet01 developed two applications for KIOSK using Swift for iOS and Kibana for data visualization. The customer app allows users to easily request jobs and track the status of their orders, while the agent app facilitates job assignments and completion. Agents can sign up, undergo a vetting process, receive five free jobs, and then purchase additional job slots from the portal. This dual-app approach enhances communication between customers and agents, ensuring efficient service delivery.
Key Features:
- Customer Portal: A user-friendly interface that allows customers to easily order jobs, view available technicians, and track job status in real-time.
- Agent Portal: A dedicated app for agents to manage job assignments, track completed tasks, and handle customer interactions efficiently.
- Vetting Process: A structured verification system for agents, ensuring that only qualified professionals are accessible to customers.
- Job Management: Agents receive five free jobs upon verification and can purchase additional jobs through the app, streamlining their workflow.
- Data Visualization: Utilization of Kibana to provide insights into job performance, customer satisfaction, and overall platform analytics.
Technology Stack
- Mobile Development: Swift for building the iOS application for both customers and agents
- Data Visualization: Kibana for real-time data analysis and visualization, helping monitor platform performance
- Backend Integration: Robust backend services to support seamless communication and job management between customers and agents
The Result
The launch of the KIOSK marketplace has transformed the way customers access and hire technicians. The dual-app system has facilitated efficient communication, leading to improved job completion rates and customer satisfaction. Agents appreciate the easy management of job assignments and the ability to track their performance, while customers enjoy a seamless experience in finding and hiring professionals.
What We Delivered
Planet01 successfully delivered a comprehensive marketplace solution with distinct applications for both customers and agents. The project was completed on schedule, positioning KIOSK as a leading platform for connecting customers with skilled technicians. This innovative approach enhances service delivery and fosters trust between users and professionals in the marketplace.